Refund policy
I can help you craft a Return and Refund Policy for Fakil! Here's a professional policy based on your store details:
Return and Refund Policy
Thank you for shopping at Fakil. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at support@fakil.shop with your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us at support@fakil.shop.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@fakil.shop.
Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
- Email: support@fakil.shop
- Phone: +1 (718) 918-3115
- Address: 29 Halsey St, Brooklyn, NY 11216, USA