Contact information

Thank you for shopping with Fakil! We're here to help. If you have any questions, concerns, or feedback, please don't hesitate to reach out to us through any of the following channels.

Customer Support

• Email: support@fakil.shop
• Phone: +1 (718) 918-3115
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Mailing Address

Fakil 29 Halsey St Brooklyn, NY 11216 USA

Response Times

We aim to respond to all email inquiries within 1–2 business days. For faster assistance, please contact us by phone during business hours.

Order Support

For questions about your order, including tracking, returns, or exchanges, please have your order number ready when contacting us. You can also reach us at support@fakil.shop with the subject line "Order Support – [Your Order Number]."

General Inquiries

For partnerships, wholesale inquiries, or any other general questions, please email us at support@fakil.shop and we'll get back to you as soon as possible.