Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us at support@fakil.shop as soon as possible. We process orders quickly, so we cannot guarantee changes after the order is placed.

How will I know my order was placed successfully?
You will receive a confirmation email with your order details shortly after placing your order.

Shipping

How long does shipping take?
Standard shipping takes 5–7 business days. Expedited shipping takes 2–3 business days. Orders are processed within 1–3 business days.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times will be calculated at checkout.

How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to track your package online.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please visit our Return and Refund Policy page for full details.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and processed securely. We do not store your payment information.

Contact

How can I reach customer support?
You can email us at support@fakil.shop or call us at +1 (718) 918-3115, Monday – Friday, 9:00 AM – 6:00 PM EST.